Frequently Asked Questions About the Quit Tobacco—Make Everyone Proud Live Help Service

What is Live Help?
Live Help is a service that allows you to chat with our trained Cessation Coaches online in real time.

What kind of information is available through the Quit Tobacco—Make Everyone Proud Live Help Service?
Our Live Help Cessation Coaches can answer your questions about the Web site, quitting tobacco, tobacco cessation programs, and other related resources.

Will my identity remain confidential?
Yes. We do not share this information with any third parties.

Do I need to use any special software?
No special software installation is required. All you need to access Live Help is a Web browser such as Internet Explorer or Firefox.

Do the people on the other end know who I am?
No. Our Cessation Coaches will only know what Web page you were on when you clicked the Live Help button and whatever you tell them. They have no way of getting any other information about you. However, you should not provide any information that identifies you. Information sent over the Internet may not be secure.

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